Returns & Exchanges
At Pacific Team Sports Australia, we want to ensure your team is equipped with the best gear, which is why we offer a 30-day return policy on all non-customized sporting goods. Please note that custom-branded kits and personalized uniforms are ineligible for return unless they possess a manufacturing defect.
Initiate Your Request
Contact our customer service team via email with your order number and details of the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are attached and the gear is in unworn, resaleable condition.
Ship to Our Warehouse
Affix the provided return label or use a tracked shipping service to send your parcel back to our Sydney distribution center.
Quality Inspection & Refund
Once received, our team will inspect the equipment and process your refund or dispatch your replacement exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing