Frequently Asked Questions
Everything you need to know about gear, orders, and delivery.
How long does shipping take within Australia?
We offer standard shipping across Australia which typically takes 3-7 business days, while express shipping options are available for delivery within 1-3 business days depending on your location.
Can I place a bulk order for my local sports club?
Yes, Pacific Team Sports Australia specializes in team outfitting. Please contact our sales team via the 'Bulk Orders' page for discounted pricing and custom uniform options.
What is your return policy for sports equipment?
We offer a 30-day return policy for most unused items in their original packaging. Please note that for hygiene reasons, certain items like mouthguards and compression wear cannot be returned once opened.
Are your products covered by a warranty?
All our technical gear and equipment come with a standard manufacturer's warranty against defects. If you believe your product is faulty, please reach out to our support team with your order number and photos.
Do you offer international shipping?
Currently, we primarily serve the Australian and New Zealand markets. For shipping inquiries to other countries, please email us for a custom freight quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later services like Afterpay and Zip Pay to make getting your gear even easier.